Customer Acceptance Policy

Prohibited activities and services:

• Merchants, dealing with or in activity with any of the below-mentioned services, shall not conduct or use the Monty Pay services:
  • Illegal Activities, any activity that violates local, national, or international laws, regulations, or statutes.
  • Illegal, Inappropriate, or Offensive Items or Activities, this includes any product or service that violates local, national, or international laws, or encourages others to break the law. It also covers items or activities that are generally considered offensive, harmful, or abusive. Examples include stolen goods, counterfeit products, pirated media or software, materials that infringe on someone’s privacy or intellectual property rights, human body parts, restricted animal products, items that promote hate, violence, discrimination, or defamation, and any other products or activities that MontyPay determines to be inappropriate or unacceptable.
  • In any activity involving narcotics, steroids, certain controlled substances, or other products that present a risk to consumer safety, drug paraphernalia, cigarettes and other items that encourage, promote, facilitate, or instruct others to engage in illegal activities.
  • Alcohol and Age-Restricted Products, Alcohol sold unlawfully (without proper licenses, age verification, or adherence to shipping rules), tobacco, vaping products, and other age- restricted products. Only licensed retailers operating in compliance with applicable laws may use MontyPay.
  • Adult entertainment, this includes any pornographic or sexually explicit content (online, in print, or by phone), as well as escort services or prostitution services.
  • Shell Companies, Transactions conducted through shell or front companies.
    • For merchants engaged in the sale of ammunition, firearms, weapons, certain knives, or those conducting services in/with other entities that may pose a potential reputational risk to MontyPay.
    • For merchants supporting pyramid or Ponzi schemes, matrix programs, or other “get rich quick” schemes.
  • Unlicensed Gambling, Gambling services or games of chance without proper licensing.
    • Financial Instruments and Services – Annuities, lotteries, lay-away systems, offshore banking, or credit card-funded debt financing.
    • Cash or Cash-Equivalent Instruments, Open-loop stored value products (general-purpose gift cards), gift cards over $2,000, gift cards usable outside the issuing merchant, cryptocurrencies, and other cash-equivalent instruments.
  • For merchants offering or receiving payments for the purpose of bribery or corruption.
    • With merchants associated with people or entities about whom reliable information indicates involvement in criminal conduct (e.g., links to drug trafficking, terrorism, corruption, or organized crime).
    • Suspicious or Illegitimate Businesses, merchants whose business legitimacy or source of funds is questionable.
    • Financial intermediaries and money services, this includes businesses like online auction sites, online shopping malls, banks, credit unions, stock or investment trading, currency exchange, check cashing, payday loans, escrow services, money transfer services, or any company that handles or moves money for other people.
    • Sanctioned Countries or Entities: transactions involving countries, entities, or individuals restricted or prohibited under OFAC or other applicable international sanctions.
• Products or Services with High Fraud Risk, this includes products or services that government agencies or regulators identify as likely to be fraudulent. Examples include:
  • Credit and Debt Services, Debt collection agencies, credit repair services, credit counseling, debt or mortgage relief programs, and bankruptcy attorneys.
  • Healthcare or Medical Discount Plans, Membership or discount programs claiming health or medical benefits.
  • Marketing and “Get Rich” Scheme, Businesses involving direct marketing, telemarketing, or multi-level marketing programs promising large or easy profits.
  • Miracle or Guaranteed Cure Products, Products claiming to cure serious conditions, deliver guaranteed health benefits, or offer extraordinary results (e.g., “shrinks tumors,” “treats multiple diseases,” “miraculous cure,” or using scientific-sounding terms).
  • Prize, Sweepstakes, or Lottery Schemes, any business requiring payment or financial information to claim a prize, or programs guaranteeing rebates or refunds that equal or exceed the purchase price.
  • Remote Technical Support Scams, Services that require remote access to a customer’s computer or device to complete a purchase or provide the service.

Activities Requiring Approval by senior management

• The compliance team shall obtain senior management approval whenever dealing with customers having at least one of the below-mentioned activities:
  • Dealing in jewels and precious metals and stones.
  • Digital marketing
    • Selling stocks, bonds, securities, options, futures or an investment interest in any entity or property.
  • Collecting donations as a charity or non-profit organization.
  • Selling alcoholic beverages, non-cigarette tobacco or prescription drugs.
    • Activities involving gambling, games or any other activity with an entry fee and prize.
  • Politically exposed Persons (PEP’s) and public figures.
    • Selling Nutrition, Vitamins, Supplements, Herbs, Natural health products based on subscriptions.